Refund Policy

This Refund Policy applies to paid membership plans purchased on the Platform. Registration and basic profile creation are free of cost; this policy covers only paid upgrades.

1. Eligibility for Refund

• A refund request made within 7 days of purchase, where none of the paid features (such as unlimited contact views) have been used, will be reviewed for a full or partial refund.
• If paid features have already been used (e.g. contact details viewed, priority listing activated), the plan is considered consumed and is generally non-refundable.
• Duplicate payments made due to a technical error will be refunded in full once verified.

2. Non-Refundable Situations

• Account suspension or termination due to violation of our Terms & Conditions (fake profile, misconduct, or abuse reports).
• Change of mind after a membership plan’s benefits have already been substantially used.
• Inability to find a suitable match — the Platform provides matchmaking tools but does not guarantee a match, so this alone is not grounds for a refund.

3. How to Request a Refund

To request a refund, please contact our support team through the Contact page with your registered mobile/email and payment reference. We aim to respond to all refund requests within 3–5 business days.

4. Refund Processing Time

Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank or payment provider’s own processing timelines.

5. Plan Upgrades & Downgrades

If you upgrade to a higher membership plan, the remaining value of your previous plan may be adjusted against the new plan at our discretion. Downgrades do not carry a partial refund for the unused portion of the higher plan.

6. Changes to This Policy

We may revise this Refund Policy periodically. The version in effect at the time of your purchase will apply to that transaction.

7. Contact Us

For any billing or refund query, please reach us via our Contact page.